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Customer Support

Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A context menu will appear. It comprises comprehensive information about all the actions that you can carry out on the page in question. Each pop-up window shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast assortment of educational videos explaining how to use our web hosting Control Panel. They're meant for those of you who would like to see how things are being done rather than just reading articles. In this way, everyone can swiftly find their way around our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you need, have a look at our extensive FAQ database, which comprises questions asked by real clients and offers real solutions. We periodically "revamp" our Frequently Asked Questions section with new Q&A's so as to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, you can touch base with our excellent team of customer service technicians available 24-7 and eager to assist you with any issue. Each support ticket you submit will be replied to within 1 hour (the average trouble ticket response time is approximately 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932 US International: +1-727-546-HOST(4678) UK Phone: +44-20-3695-1294 AU Phone: +61-2-8417-2372 OUR ID: 287809 Sales Lines Working Hours: Monday to Friday: 10.00 AM - 12.00 AM GMT/UK 05.00 AM - 07.00 PM EST/USA 06.00 PM - 08.00 AM EST/AU email: support@propersupport.com Online Contact Form Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com Tola Network Limited Registered UK COMPANY: https://beta.companieshouse.gov.uk/company/12201635