ReloadHost Payment Policy
30 Day Money Back Period
We provide a -30-day money-back guarantee on all Web Hosting Hosting packages with the following conditions:
Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
Refunds exclude setup fee
Refunds do not include the cost of additional services purchased such as domain registration, migrations, dedicated IPs, or other third-party services
A written request must be submitted separately from the cancellation request within 30 days of cancellation.
Refunds are sent within 30 days of receiving the refund request.
Refunds are not granted to accounts closed for violations of our TOS
All domain name registrations and renewals are FINAL. Because we have to pay registry and ICANN fees on our end we cannot process refunds for these transactions.
We do NOT provide extensions on invoices here at ReloadHost.
All invoices should be paid on DUE DATE. We do have a 5 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 10% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.
We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be deleted from our servers. There is no recovering the data once the account is terminated so don’t forget to always back up your website data
Many of our web hosting packages are discounted for first-time customers.
All packages will renew at the regular rate.
For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).
On our website, prices are displayed reflecting the best possible rate.